If you need more information or clarification on any matter, please refer to our Financial Services Guide or contact us.
Refer to ‘Open an Account’.
Please note that you will be required to attach certified copies of Identification and varying forms
of documentation, depending on the type of account you are setting up. We strongly suggest that you
call one of our Advisers, who will provide specific guidance to you. Application forms and relevant
ID/documentation must be mailed to our office GPO BOX 895 SYDNEY NSW 2001.
of Details Form
You will be required to complete your Account Number, Account Name and all relevant details that are
to be amended. Please mail your completed Change of Details form to our office GPO BOX 895 SYDNEY
You may refer to a previous Buy or Sell Confirmation, for details of your Account Number.
Alternatively, you may call our office and speak to an Advisor.
Joseph Palmer & Sons is responsible to you for any advisory services your adviser provides. Our
advisers hold suitable experience and qualifications and are Authorised Representatives of Joseph
Palmer & Sons.
Yes, but to do so we require you to inform us of your investment objectives, financial situation and
needs before we recommend any investment to you. You have the right not to disclose this
information to us if you do not wish to do so. In that case, we are required to warn you about the
possible consequences of you not having provided us your full personal information for our best
consideration of your particular circumstances
We aim to identify quality stocks that will be of benefit to our clients at an acceptable level of
risk, over an appropriate term of investment. Our reports include:
- Research reports and stock recommendations, available online and via e-mail upon request
- Daily market reports available online and via e-mail upon request
Please contact your adviser or subscribe via our ‘Tell Me More’.
Investment Management: you can discuss with us a suitable strategy for your portfolio and
then instruct us to manage the portfolio on your behalf. The service encompasses the management,
administration and reporting of your portfolio, wherein, on your behalf, we shall carefully
consider asset classes such as Australian shares, international shares, Australian interest bearing
securities & deposits, property, and more.
Investment Administration: is a comprehensive service that provides up-to-date financial
statements including valuations, tax and income reports, performance reports and reconciliations.
We assess and calculate all transaction records, providing accurate information about capital gains
and losses, both realised and unrealised. Corporate actions (rights issues and the like), and
investment opportunities will be monitored and advice provided.
Your Annual Investor Report can be made available to your accountant, upon your request. This will save
considerable bookkeeping time for both you and your accountant.
Joseph Palmer & Sons is committed to a high-level of client service and to maintaining its reputation for honesty and integrity by responding to any concerns or complaints promptly, fairly, consistently and in a professional manner.
If you have any concerns, we encourage you to discuss the matter with your Adviser/ Portfolio Manager, Relationship Manager or their Manager.
If your complaint is not satisfactorily resolved within 3 days, please contact Sonia Xerri, Chief Operating Officer of Joseph Palmer
& Sons on (02) 9233 2433, email@example.com or put your complaint in writing and mail to GPO Box 895 SYDNEY NSW 2001.
If you are not satisfied with the response you receive, you have the right to complain to the Australian Financial Complaints Authority (AFCA) at GPO BOX 3 Melbourne Vic 3001 - Telephone (free call) 1800 931 678 - Fax (03) 9613 6399 – email firstname.lastname@example.org, or online via https://www.afca.org.au/make-a-complaint/complain.
You may also contact ASIC on 1300 300 360, where you may obtain information about your rights/and or make a complaint.